April 1, 2015
9:30 a.m. - noon
At North York General Academic Centre
North York General Hospital
4001 Leslie Street
Toronto, ON
Presented by the Joint Centres for Transformative healthcare Innovation
No registration required
No cost to attend


an exposition of innovations and exchange of ideas

Join us on April 1, 2015 for InnovationEX – an exposition of innovations and exchange of ideas presented by the Joint Centres for Transformative Healthcare Innovation.

The Joint Centres is a partnership between six large community hospitals to share innovations focused on improving quality and value in health care. InnovationEX will showcase some of these outstanding innovations. The event will also feature the spread of last year’s initiatives, meaning how our ideas and best practices have been shared throughout this partnership.

The Joint Centres comprise Markham Stouffville Hospital, Mackenzie Health, Southlake Regional Health Centre, St. Joseph’s Health Centre, North York General Hospital and Toronto East General Hospital. The Joint Centres work together to share innovations focused on improving quality and value in health care in the community setting.

We hope you will mark April 1 in your calendars and look forward to celebrating the great innovations happening at our partner hospitals.


Joint Centres - Transformative Healthcare Innovation

Joint Centres for Transformative Healthcare Innovation

The Joint Centres for Transformative Healthcare Innovation is a partnership between large community hospitals to share innovations focused on improving quality and value in healthcare.

Creating a platform for the sharing of innovations focused on improving quality and value in health care.

  • Seek and share innovative ideas that improve service delivery and/or
    value across the system
  • Serve as a living laboratory to demonstrate innovation
  • Provide a forum for the rapid execution of new ideas, technologies,
    products and processes to improve system performance
  • Provide a test environment for the Ministry of Health & Long Term Care
    of Ontario and/or Local Health Integration Networks (LHIN) sponsored
    innovation and demonstration projects
  • Create opportunities for shared innovation, learning and knowledge transfer
    among the member organizations, their staff and physicians

Broadening the perspective

  • Community integration
  • Health system funding reform
  • Innovative delivery models
  • Teaching and education
  • Innovation and research in patient centred care


InnovationEX 2015

InnovationEX 2015 is an exposition of innovations and exchange of ideas presented by the Joint Centres for Transformative Healthcare Innovation. This is the second time the event is hosted by North York General Hospital. We have come together to spread innovations that promise to improve the quality and value of health care delivered in the community hospital setting.  InnovationEX will showcase our first three spread projects:  Reducing C-Section Rates, Choosing Wisely Strategy, and the Hospital-Acquired Clostridium difficile Management Program, and provide a forum to develop further projects to collaborate on.

Below are some brief descriptions of the innovations that will be presented at InnovationEx 2015:

Mackenzie Health

“Closing the Communication Gap at Mackenzie Health: Becoming Aphasia-Friendly”

As the District Stroke Centre for York Region, Mackenzie Health developed an innovative tool to help patients with aphasia overcome communication barriers and improve their care outcomes.

“Mackenzie Health’s Fracture Clinic – Breaking the Cycle”

An innovative change in process to help improve wait times and communication at Mackenzie Health’s Fracture Clinic, with the ultimate goal of improving the patient experience.

Markham Stouffville Hospital

The Grey Zone: Fighting healthcare associated infections using Nocospray Disinfection System”

Using a new, advanced technology to effectively clean and disinfect frequently used patient equipment

“Going Real Time with Patient Wait Times”

Using technology to manage wait times and provide real time information to patients.

North York General Hospital

“Sustaining Quality Through an Electronic Board”

Quality Boards and Quality Circles are a standardized method to review, sustain and maintain quality improvements and to discuss opportunities for continuous improvement.  The Quality Board is a physical board which displays information with respect to quality, safety, patient experience and staff engagement.

In 2014, the Clinical Team Manager 8W envisioned an electronic Quality Board using a TV monitor. Supported by the Medicine Program and Patient Experience & Quality a monitor was purchased and a PDSA conducted. The outcome of the PDSA identified that an electronic Quality Board is a new and innovative way of displaying metrics, providing up to date information, engaging staff in discussions and quality improvement, and communicating with patients and families the quality, safety and patient experience of the unit. As a result of the PDSA electronic quality boards are being rolled out across the inpatient areas.

“Baruch/Weisz Outpatient Care Clinic”

A model of multi-service, interprofessional ambulatory care.

Toronto East General Hospital

“Patient Videos: Engaging patients in change”

How do we meaningfully engage patients in change? How do we understand the patient perspective? How do we empower the patient voice and create a culture of patient centered care?

Since 2011, Toronto East General Hospital has captured over 150 unique patient experiences through its Patient Video Program. These videos have been instrumental in grounding staff with the realities of patient care and providing a human face to our metrics and strategies. Patient videos are filmed with the intent of capturing the complex interplay of services and interactions which influence the patient experience. By empowering patients the PV process allows the firsthand account, experience and insights of the patient to facilitate the development of a ‘just culture’ and drive micro and macro level patient centred improvements.

“Partnering with a mobile patient engagement solution to improve surgical outcomes for thoracic patients at TEGH”

TEGH partnered with Seamless MD who developed a patient-friendly solution leveraging smartphone, tablet and computer technology to better educate and engage our thoracic patients throughout their complicated journey with their surgery. Results from our pilot project with Seamless MD showed a dramatic reduction in same-day surgery cancellations, high patient satisfaction and better collection of patient satisfaction data.

Southlake Regional Health Centre

“Healthcare Ecosphere”

Overview of pipelines into the Southlake’s innovation centre, CreateIT Now at Southlake.

“Workplace Violence Prevention – A Collaboration between Hospitals and Unions” (in collaboration with Toronto East General and the Ontario Nurses’ Association)

Enhancing healthcare system capacity to effectively manage workplace violence is made possible by collaboration with key stakeholders. Sharing knowledge and expertise with other healthcare institutions facilitates more efficient adoption of best practice and continuous improvement

St. Joseph’s Health Centre

“Patient experience email survey”

Faced with low response rates, we innovated the way we collected patient satisfaction information by switching from a traditional mail-based print survey to an online email survey. Patients provide their emails at the point of registration and are sent an online survey link within one week of their visit. This change has resulted in an increased response rate, decreased turnaround time for data collection & analysis, a significant cost decrease per survey and greater engagement on satisfaction data by clinical leaders.

“Vaccinate and/or Mask policy and campaign”

Each year 1 in 6 unvaccinated health care workers gets influenza. To protect our staff, patients and community, we implemented a policy and campaign that gave physicians and staff the option to get vaccinated, wear a mask or do both to protect themselves and the people around them. This resulted in our highest ever level of vaccination at 81% compared to 57% in 2013/14 and 40% in 2012/13.


InnovationEX 2014

On January 29, 2014, The Joint Centres for Transformative Healthcare Innovation hosted the inaugural “InnovationEX” at North York General Hospital. The InnovationEX was an exposition and exchange of ideas.

The event was attended by an estimated 600 people, including over 60 exhibitors and approximately 300 external visitors.

InnovationEx 2014




9:30 am

Exhibits Open for Viewing
Auditorium 1-3

10:10 am

Welcome and Overview
of the Joint Centres


Chair: Elizabeth Buller,
President and CEO,
St. Joseph’s Health Centre

10:15 am

Keynote Address

Chair: Altaf Stationwala,
President and CEO,
Mackenzie Health
Speaker: Susan Fitzpatrick,
Associate Deputy Minister,
Delivery and Implementation,
Ministry of Health and
Long-Term Care

10:30 am

Joint Centres Projects to
Spread Innovation


Chair: Janet Beed, President &
CEO, Markham Stouffville
Video presentation on Reducing
C-Section Rates, Choosing
Wisely Strategy, and
Hospital-Acquired Clostridium
difficile Management Program

10:45 am

Idea Café and Exhibits
Auditorium 1-3 and
Classroom B

11:50 am

Closing Remarks
Auditorium 1-3

Chair: Dr. Dave Williams,
President & CEO, Southlake
Regional Health Centre

1:00 pm

InnovationEX Tweet Chat

Moderator: Sarah Downey,
President and CEO, Toronto
East General Hospital
Join in the tweet chat using the
following hashtags: #HCSMCA
and #InnoEX2015

Partner Hospitals


HOSPITAL Markham Stouffville Hospital

HOSPITAL North York General Hospital

HEALTH CENTRE Southlake Regional Health Centre

HEALTH CENTRE St Joseph's Health Centre

HOSPITAL Toronto East General Hospital